Sending the Customer Perception Survey Questionnaire to the potential customers after completion of the project or once in 6 months whichever is earlier, to get the customer perception and the rating is given in rating scale of 1-4. Majority of the projects are routed through Congruent Software Solutions Inc., USA. Perception level of those customers [...]
Project Manager / Project Leader /Scrum team has the responsibility of attending to the customers on receipt of complaints. Project Manager / Project Leader / Scrum team is responsible for the analysis of complaint. Management Representative is responsible for monitoring customer satisfaction. The project team members have the responsibility of initiating appropriate corrective and preventive [...]
The current economic state of affairs (both external and internal) requires us to run projects the most efficient way and ensure a very tight finish. The days of generous Retainers and Time & Materials are gone and one needs to earn the money the hard way by estimating the cost and timelines accurately, finishing the [...]